Terms & Conditions
Welcome to the “www.irisorganics” website (the “Website”) terms and conditions. Iris Organics Limited, a company registered in England and Wales with registration number 11777302 and our registered office is at Harwood Lodge, Ashwells Manor Drive, Penn, Bucks, HP10 8EU. (“Iris”, “we”, “us” or “our”) provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.
These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the “Customer”, “you” or “your”.
These terms and conditions and your use of the website are governed by English Law and you agree to submit to the exclusive jurisdiction of the English Court. This does not affect your statutory rights.
1. If we cannot accept your order
If we are unable to accept the Customer’s order, we will inform the Customer of this and will not charge for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline the Customer has specified.
2. Products and Packaging
The images of the products on our website are for illustrative purposes only. The packaging of the product may vary from that shown in images on our website.
3. Making Changes
If the Customer wishes to make a change to the product that has been ordered please contact us. We will confirm if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.
4.1 All prices are quoted in sterling.
4.2 Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.
Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods – (except International Customers see clause 13), Visa, MasterCard, American Express, Switch, Solo, Delta, Electron and PayPal.
7. Passing of Property
We will retain ownership of the goods until full payment has been made and funds have cleared.
8. Passing of risk
The risk in the goods will pass to the Customer on delivery.
9.1. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer.
9.2. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.3. Recorded Delivery: Monday to Friday only. Please allow 5 working days.
9.4. Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days. See clause 13.
10. Cancellations & Returns
If you wish to change or cancel an order please send an email to info@Irisorganics.com as soon as possible. Cancellations can only be made on the same working day.
Non Faulty Products
10.1 At Iris Organics, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days of receipt of delivery. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
10.1.1 Please be advised that we are unable to take returns on products not purchased online at Irisorganics.com.
Faulty Products/Other rights to return
10.2 In accordance with your statutory rights, you may return products :
10.2.1 where there has been an error in the price or description of the product ordered or they are otherwise not as described; or
10.2.2 the product is faulty (i.e unsatisfactory quality or unfit for purpose).
10.3 You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.
10.4 If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
10.4.1 If your goods are received as faulty or damaged once opened, please contact us at info@Irisorganics.com within 48 hours of receiving your order.
Please note that we may require images of any damage for our records.
10.5 In order for us to process your return as quickly as possible
10.6 If the value of the goods you are returning is £150 and above, please email Info@Irisorganics.com to arrange a collection via courier.
10.7 You will be notified by email once your returns have been received and processed.
10.8 Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
10.9 If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.
10.10 Products purchased as a set can only be returned as a complete set, not as individual items.
10.11 Products given as a gift can only be returned by the original purchaser.
10.12 When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
11. Our Liability
11.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2. If you are a consumer we only supply the products for domestic and private use.
11.3. If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.
Any information passed through to Iris Organics is managed in accordance with the Data Protection Act 1998 (registration number Z8810781) and is passed through a secure connection on the internet using X. If a customer wishes for their information to be removed from our database, this should be requested by email to Info@Irisorganics.com or in writing to:
Ashwells Manor Drive
Bucks, HP10 8EU
Credit card details are not retained. The only information stored is a customer’s transaction history, name, address & e-mail address.
We use google analytics to log when users visit specific pages or take specific actions on our website; this allows us to provide targeted advertising through google and third-party vendors to display tailored ads on web sites across the internet.
If a user visits our site via one of our email campaigns we may track their activity on the site. A cookie is assigned a unique ID to the subscriber and is present for one year or until that subscriber clears the cookies from their browser. Anytime the subscriber returns to the site, the cookie is referenced to track their activity, even if the subscriber doesn’t revisit the site via one of our emails.
You can enable privacy settings in your browser to restrict tracking cookies. Because we respect “do-not-track” privacy settings, those who opt-out may show open and click activity, but will not have activity tracked.
If you subscribe to our blog we use the data you have saved on our site to help inform us on products and or services that may be of interest to you with our marketing email. Credit card and bank details are not stored, saved or used in anyway.
13. International Customers
Customers from outside the UK can only pay by credit card or bank transfer and must pay in sterling unless otherwise specified. If you are experiencing difficulty please contact firstname.lastname@example.org. All other terms and conditions apply.
If you wish to complain about any matter in respect of the goods please contact Customer Services via email Info@irisorganics.com (open 9.30am – 4.30pm, Monday to Friday)
15. Third Party Links
We will not be responsible or liable for your use of any other websites which may be accessed via links within this website. We do not control these websites and is not responsible for their content. Any such links are provided merely as a service to users and their inclusion does not constitute an endorsement by or affiliation with us.
16.1. While Iris Organics uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Iris Organics will not be responsible for any errors or omissions or for the results arising from the use of such information.
16.2. While Iris Organics takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
16.3. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.4. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if there is a likelihood of breach of contract if that occurs.
16.5. This contract is between the customer and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
16.6. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.7. If we do not insist immediately that the customer does anything it is required to do under these terms, or if we delay in taking steps in respect of a breach of this contract, the customer does not have to do those things and it will not prevent us taking steps at a later date. For example if a payment is missed but we continue to provide the products, we can still require payment at a later date.
16.8. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute of claim.